Returns

Return Policy
In the event of a return, kindly contact us at help@eristona.com. Kindly include your order number so that we can identify the order and proceed with catering to your needs. We would request for you to include the reasons for your return to help us improve our products/services for the near future.
Please include the original contents, certificates, and any additional material sent with the shipment and ensures that the packet is properly sealed and sent to the following address:

ERISTONA
90, Okhla Industrial Area, Phase III,
New Delhi-110020


Please note that any goods returned would only qualify for a return in its original packaging; this means that the plastic security tag binding the jewellery piece must remain intact.

No returns are entertained for orders placed for Special Promotions/Occasions or on Sale. These are limited occasion offers and therefore cancellations are not possible. This will be mentioned on the site wherever applicable.

All goods are not subject for a full refund. An exchange or credit note will be provided accordingly. This is subject to your returns being inspected by our Quality Check team upon receiving the product. Our QC team will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your account. Otherwise, the refunded amount will be credited back to your ERISTONA account in a form of Gift Voucher or a cheque of equivalent amount will be sent to you upon request.

We must receive the products within 14 days from the date it was shipped to you. Items must be unused and we are not liable for any damages caused to the Product during transit.
ERISTONA does not accept return/cancellation requests for any earrings to maintain hygiene standard.

In case of product being damaged in-transit, please contact our customer service at help@eristona.com before sending the shipment back to us. Our customer service representative will guide you in preparing the return shipment.

All goods are not subject for a full refund. An exchange or credit note will be provided accordingly. This is subject to your returns being inspected by our Quality Check team upon receiving the product. Our QC team will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your account. Otherwise, the refunded amount will be credited back to your ERISTONA account in a form of Gift Voucher or a cheque of equivalent amount will be sent to you upon request.

Sale Merchandise ( i.e. discounted items) is final sale, no returns or exchange will be accepted.

We sincerely apologise if our product has not met your expectations, we do not accept any returns or refunds for Flash Tattoo's.

The scarves are of various fabrics some of which are blended, small irregularities in print and design are part of the nature of the scarf. We do not accept any returns or refunds for scarves.