Shipping & Delivery

Shipping

ERISTONA delivers orders within India via reputed  “First Flight” Services. Orders are shipped/delivered within 4-6 working days from the time of order confirmation. Delivery of all orders will be made to the address confirmed at “SHIP TO” at the time of placing the order. Deliveries are done between Monday and Saturday between 9am and 5pm IST. Someone must be available to sign for the package on the scheduled arrival date. All orders require a signature on delivery.

The courier will typically make 3 attempts at delivery. If after the third attempt, the package is not claimed, FIRST FLIGHT will leave a notification card, and you would have to send the request for re-delivery to our email and thereby Rs80/-  will be charged as a re-shipping cost.

ERISTONA is not liable for any delay in delivery by the courier company.

International deliveries: Coming soon!!

Shipping Fees

All products within India will be shipped to our valued customers free of cost.

We accept all major VISA, MasterCard AND AMERICAN EXPRESS CARDS issued by Indian and International banks. Customers will need to key in their 16-digit Credit/Debit Card number and the 3 digit Card Verification Value found on the back of the card and follow the step-by-step instructions on the payment gateway. Cash-on-Delivery (COD) is an alternative to paying by credit card or Net Banking. When you use our COD service, you pay at the time of delivery, rather than paying at the time of purchase. For all COD orders there is additional service charge of Rs80/- this will be automatically added to your Cart when you opt for your payment method as CASH ON DELIVERY.

All packages that must be re-delivered or re-routed will be charged additional shipping fees to the new destination, including orders originally qualifying for free shipping. The cost for re-routing a package within the same city (special requests only) is an additional Rs. 80/-. This is also applicable in the case of an exchange taking place.

Hidden costs

There are no extra taxes or hidden costs. The price mentioned on the website is the final product price including taxes. What you see is what you pay! Our prices include applicable Central Sales Tax (CST) andValue Added Tax (VAT). 

Online Return Policy

All items must be returned to the original point of purchase, in their original condition. This return policy applies to all orders placed through www.eristona.com. No cancellations/returns are entertained for orders placed for Special Promotions/Occasions or on Sale. These are limited occasion offers and therefore cancellations are not possible. This will be mentioned on the site wherever applicable.

Tracking your order

ERISTONA uses only reputed couriers. We notify our customers via a shipment confirmation email within 24 hours of dispatching the product(s). This shipping confirmation email and phone message will have the couriers’ tracking number and the link for tracking. 

Our Satisfaction Guarantee

All regular priced ERISTONA accessories are satisfaction guaranteed. If not completely satisfied, you may get a full refund or exchange, not including shipping charges, for up to 14 days from date of purchase.